FAQs

How much is postage and packaging?

Our delivery page has a full overview of our postage options including pricing.

Do you ship worldwide?

Yes! We offer international shipping to all destinations worldwide.

Please note that you are responsible for any additional import duties, customs charges, tax or fees that may be charged by your country or postal service. You may find that international orders take longer to arrive than expected due to delays in the customs process.

Can I change my delivery address?

We can't change the delivery address once you have placed your order. If you check out with PayPal please ensure you select the correct address for delivery during checkout.

Can I return my item?

Yes! Our returns policy provides all the information you need if there is an issue with your order.

My order hasn't arrived yet...

Most orders arrive within the estimated timescales shown on our delivery page. Sometimes the post can be a little slower than usual which is outside of our control. Postal delays can be caused by things like bad weather and busier periods like Christmas. Please allow 10 working days for your order to arrive within the UK. 

International orders can also be subject to additional delays due to customs processing.

I have a question that hasn't been answered...

If you would like to get in touch, please visit our contact us page.

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